The Worcester County Consumer Mediation Project is a non-profit organization that provides free information and mediation to area consumers when they encounter problems with businesses. We do not give legal advice and cannot enforce laws.

Mediation services are offered only upon receipt of a written complaint. For more information about the mediation process, please click on the "mediation" button at left.

Our staff of trained volunteer mediators will help anyone who calls, but only consumers who live in our 31-community area may request mediation services. (Please see the list of our cities and towns below.) Residents of other communities seeking mediation will be referred to the consumer agency that covers their area.

For information and/or a complaint form, call (508) 849-3274 between 9 a.m. and 4 p.m. Monday-Friday.  The office is generally closed on federal and state holidays.

For information and/or Types of Issues Handled:
Auto sales & service
Home improvement
Landlord/tenant
Health clubs
Credit card & credit reports
Debt collection
Retail sales
Internet

Massachusetts Communities Served:
Ashburnham, Athol, Auburn, Barre, Berlin, Blackstone, Bolton, Boylston, Brookfield, Clinton, Charlton, Dana, Douglas, Dudley, East Brookfield, Fitchburg, Gardner, Gerry, Grafton, Harvard, Hardwick, Hopedale, Holden, Hubbardston, Lancaster, Leicester, Leominster, Lunenburg, Mendon, Milford, Millbury, Millville, New Braintree, North Brookfield, Northborough, Northbridge, Oakham, Oxford, Paxton, Petersham, Philipston, Princeton, Roylston, Rutland, Shrewsbury, Spencer, Southborough, Southbridge, Sterling, Sturbridge, Sutton, Templeton, Upton, Uxbridge, Warren, Webster, West Boylston, West Brookfield, Westborough, Westminster, Winchendon, Worcester, and Woodstock.

To contact us:

Michael Lombardi, Consumer Mediation Coordinator

Worcester County Consumer Mediation Program

50 Sunset Lane, Box S

Paxton, MA  01612

 

Phone: 508-849-3274

Fax: 508-849-3334

Consumer Information

Massachusetts Attorney General's Office
New Car
Used Car
Tenant's Rights
Credit
Debt (pdf)
Retail Rights
Small Claims Court (pdf)
Home Improvement
Identity Theft (pdf)

Office of Consumer Affairs
Lemon Law
Lemon Aid Law
Used Car Warranty
Landlord Tenant
Credit / Debt
Shopping Rights
Demand Letter
Small Claims Court
Home Improvement
Identity Theft

Worcester County Consumer Mediation Program

50 Sunset Lane, Box S, Paxton, MA 01612 – (508) 849-3274

 

Working in Cooperation with the Office of the Attorney General

Disclaimer: Some of the above are links to external internet sites and are provided for the convenience of users. The Worcester County Consumer Mediation Program is not responsible for the availability or content of these sites, nor does the Worcester County Consumer Mediation Program endorse, warrant, or guarantee products, services, or information described or offered at these other Internet Sites.

Anna Maria College’s Molly Bish Center

Protecting the most vulnerable among us