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To contact us: |
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Michael Lombardi, Consumer Mediation Coordinator Worcester County Consumer Mediation Program 50 Sunset Lane, Box S Paxton, MA 01612
Phone: 508-849-3274 Fax: 508-849-3334 |
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Disclaimer: Some of the above are links to external internet sites and are provided for the convenience of users. The Worcester County Consumer Mediation Program is not responsible for the availability or content of these sites, nor does the Worcester County Consumer Mediation Program endorse, warrant, or guarantee products, services, or information described or offered at these other Internet Sites. |
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Worcester County Consumer Mediation Program 50 Sunset Lane, Box S, Paxton, MA 01612 – (508) 849-3274
Working in Cooperation with the Office of the Attorney General |
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Anna Maria College’s Molly Bish Center Protecting the most vulnerable among us |
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A: We are funded by and work in cooperation with the Massachusetts Office of the Attorney General. |
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A: Generally, the process can take anywhere from 4 weeks to 6 months depending on the complexity of the case and the availability of the parties involved. |
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A: The Worcester County Consumer Mediation Program staff review all incoming consumer complaint forms for completeness and appropriateness for mediation. A copy of the complaint and letter are sent to the business requesting a written response. After 3 to 4 weeks, if the complaint has not yet been settled, a mediator is assigned to the case. The mediator will contact both consumer and business via phone to see if an agreeable settlement may be reached. Occasionally a mediator may request additional written documentation from the consumer and business for clarification or facilitation of the process. If an agreement cannot be reached, the consumer is informed of other options. |
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Frequently Asked Questions |
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A: Mediation is the process by which a neutral third party (mediator) attempts to bring about a settlement between two parties. The mediator does not enforce an agreement, but merely acts as an intermediary to help assist in resolving the dispute. |
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Q: What is Mediation? |
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Q: How does this work? What are the steps? |
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Q: How long does it take? |
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Q: What is your legal authority? |
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A: The Worcester County Consumer Mediation Program provides mediation services at no cost. |
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Q: How much does this cost? |
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A: The Worcester County Consumer Mediation Program is not able to handle emergency situations. If you have an emergency, you may contact an attorney, your town hall, or the police to assist you. The Massachusetts Bar Association Lawyer Referral Service's phone number is (866)-627-7577. The Boston Bar Association Lawyer Referral Service's phone number is (617)-742-0625. |
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Q: I have an emergency. Can someone help me right now? |
